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Export Return Policy

Clear, transparent guidelines for international shipments

Last Updated December 1, 2024
Effective Date January 1, 2025
Applicable To All Export Orders

Quality Guarantee

7-day reporting for defective goods with free replacement

Document Support

Quick resolution for documentation errors

Clear Timelines

Transparent processing timeframes

Non-Returnable

Custom orders and damaged-in-transit items

Overview

This Return Policy applies to all international export orders placed with Mannu-G International. Please read this policy carefully before placing an order.

All exports are subject to International Commercial Terms (Incoterms)
Returns must comply with customs regulations of both origin and destination countries
All return requests must be initiated within the specified timeframes

Container Load Orders

For container-based export orders, specific return conditions apply:

Full container returns require prior written approval
Minimum 80% container utilization must be maintained
Return shipping costs are borne by the buyer
Inspection must be completed before return authorization

Container returns are subject to container availability and shipping schedule constraints.

Quality & Defective Goods

We maintain strict quality control, but if you receive defective goods:

Report within 7 days of receiving goods at destination port
Provide photographic/video evidence of defects
We will replace defective items at our expense
Quality certificates available upon request

All our products come with quality certifications and are manufactured to international standards.

Documentation Issues

For issues with export documentation:

Report documentation errors within 3 business days
We will expedite corrected documentation
Certificate replacements are free of charge
Digital copies provided immediately upon request

Non-Returnable Items

The following items cannot be returned:

Customized or specially ordered products
Products damaged during transit (covered by insurance)
Items removed from original packaging
Seasonal or limited production items
Food products past expiration date

Custom orders are manufactured specifically for your requirements and cannot be returned.

Return Process

Step-by-step return procedure:

1

Initiate Request

Contact our export team within the return window

2

Documentation

Submit required documents and evidence

3

Approval

Await return authorization from our team

4

Shipping

Arreturn shipping as per instructions

5

Processing

We inspect and process your return

6

Resolution

Receive replacement, credit, or refund

Timeframes

Important timelines for returns:

Quality issues: 7 days from port arrival
Documentation errors: 3 business days
Wrong items shipped: 14 days from delivery
Processing time: 15-30 business days after receipt
Refund processing: 7-14 business days after approval

Shipping & Costs

Shipping responsibilities and costs:

Buyer responsible for return shipping costs
Original shipping costs are non-refundable
Customs duties and taxes are buyer's responsibility
Insurance for return shipment recommended
Return shipping method must be approved

Refunds & Credits

Our refund and credit policies:

Refunds issued to original payment method
Processing fee may apply (5% for non-defective returns)
Store credit available with 10% bonus
Bank transfer fees deducted from refund amount
Currency conversion at current rates

International Considerations

Special considerations for international returns:

Must comply with export/import regulations
Original documentation must accompany returns
Products must be re-exportable to India
No prohibited items in return shipment
Certificate of re-export may be required

We assist with all necessary documentation for compliant returns.

Quick Navigation

Overview Container Load Orders Quality & Defective Goods Documentation Issues Non-Returnable Items Return Process Timeframes Shipping & Costs Refunds & Credits International Considerations

Key Information

Contact for Returns

export-returns@mannuginternational.com

+91-XXXXXXXXXX

Mon-Fri, 9 AM - 6 PM IST

Required Documentation

Commercial Invoice, Packing List, Certificate of Origin, Return Authorization Form

Shipping Address for Returns

Mannu-G International Returns Department
Industrial Area, Phase II
Delhi NCR, India - 110020

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Need Help?

Contact our export support team

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Frequently Asked Questions

Quick answers to common questions

What is the return window for defective goods?

Defective goods must be reported within 7 days of arrival at the destination port. Please provide photographic or video evidence of the defects for immediate processing.

Who pays for return shipping?

For quality-related returns, we cover return shipping costs. For other returns (buyer's remorse, wrong order, etc.), the buyer is responsible for return shipping costs and customs duties.

Can I return custom-made products?

Custom-made or specially ordered products cannot be returned unless they are defective. These are manufactured specifically to your requirements.

How long does the return process take?

The complete return process typically takes 15-30 business days after we receive the returned goods, depending on customs clearance and inspection time.

What documentation is required for returns?

Required documents include: Return Authorization Form, Original Commercial Invoice, Packing List, Certificate of Origin, and any customs documentation from the destination country.

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