Shipping Terms & Conditions
Understanding our international shipping policies and procedures for PET jars, biscuits, and cookies export
Shipping Terms Overview
Our commitment to transparent and reliable international shipping
Transparent Policies
Clear and straightforward shipping terms with no hidden conditions or unexpected charges
Secure Shipping
Comprehensive packaging and handling procedures to ensure product safety during transit
Complete Documentation
All necessary export documentation provided for smooth customs clearance worldwide
Dedicated Support
24/7 shipping support and guidance throughout the export process
International Commercial Terms (Incoterms)
Standardized international trade terms defining responsibilities and risks
EXW - Ex Works (Our Standard Term)
Primary Shipping TermDefinition: The seller makes the goods available at their premises. The buyer bears all costs and risks involved in taking the goods from the seller's premises to the desired destination.
Seller's Responsibilities
- Make goods available at our factory premises
- Provide commercial invoice and packing list
- Package products appropriately for export
- Notify buyer when goods are ready for collection
- Provide necessary information for insurance
Buyer's Responsibilities
- Arrange collection from our factory
- Handle all export formalities and documentation
- Pay all transportation costs
- Arrange cargo insurance
- Handle import customs clearance
- Bear all risks after collection from factory
Alternative Shipping Terms Available
FCA - Free Carrier
Seller delivers goods, cleared for export, to the carrier nominated by the buyer at the named place.
FOB - Free On Board
Seller delivers goods on board the vessel nominated by the buyer at the named port of shipment.
CIF - Cost Insurance Freight
Seller pays costs, insurance, and freight to bring goods to the port of destination.
Shipping Process & Timeline
Our systematic approach to international shipping
Order Confirmation
After order confirmation and payment, we begin production planning and scheduling.
Production & Quality Check
Manufacturing of PET jars, biscuits, or cookies with comprehensive quality control checks.
Packaging & Documentation
Export-grade packaging and preparation of all necessary shipping documentation.
Ready for Collection
Goods are ready for collection at our factory. Buyer arranges transportation and shipping.
Packaging Standards
Ensuring product integrity during international transit
Primary Packaging
- Food-grade PET jars with airtight seals
- Tamper-evident safety features
- UV-protected materials for product preservation
- Compliant with international food safety standards
Secondary Packaging
- Corrugated export-grade cartons
- Proper labeling with handling instructions
- Barcode and tracking compatibility
- Weather-resistant materials
Tertiary Packaging
- Standard palletization for easy handling
- Proper stacking and weight distribution
- Shrink wrapping for stability
- Container loading optimization
Shipping Documentation
Complete documentation support for international shipments
Commercial Documents
- Commercial Invoice
- Packing List
- Proforma Invoice
- Sales Contract
Export Documents
- Certificate of Origin
- Bill of Lading/Airway Bill
- Shipping Instructions
- Cargo Manifest
Certificates & Compliance
- Quality Certificate
- Health Certificate
- Halal Certificate
- Laboratory Analysis Report
Shipping Terms & Conditions
Important policies and procedures for international shipments
Order Processing
Minimum Order Quantity
Minimum order quantity for international shipments is 1,000 jars for PET jar products. This ensures cost-effective production and shipping processes.
Order Confirmation
All orders require formal confirmation and advance payment as per agreed terms before production commences.
Production Lead Time
Standard production lead time is 7-14 business days from order confirmation. Bulk orders may require additional time.
Shipping & Logistics
EXW Terms Application
All shipments are under EXW (Ex Works) terms unless otherwise agreed in writing. Buyer arranges all transportation from our factory.
Collection Timeframe
Goods must be collected within 7 days of production completion. Storage charges may apply for delayed collections.
Shipping Insurance
Buyer is responsible for arranging cargo insurance. We recommend comprehensive insurance coverage for all international shipments.
Documentation & Compliance
Export Documentation
We provide complete export documentation. Buyer is responsible for import documentation and customs clearance at destination.
Regulatory Compliance
Buyer is responsible for ensuring products comply with destination country regulations and import requirements.
Document Accuracy
Buyer must verify all shipping documents for accuracy before shipment. Changes after document issuance may incur additional charges.
Risk & Liability
Risk Transfer
Risk transfers from seller to buyer when goods are made available for collection at our factory under EXW terms.
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control.
Claims Procedure
Any claims for damaged or missing goods must be reported within 7 days of receipt with supporting documentation.
Frequently Asked Questions
Common questions about our shipping terms and procedures
What does EXW (Ex Works) mean for my shipment?
Under EXW terms, we make the goods available at our factory. You are responsible for all costs and arrangements for transportation, export formalities, insurance, and delivery to your destination.
What documents do you provide for shipping?
We provide commercial invoice, packing list, certificate of origin, and any required certificates (quality, health, Halal). You'll need to handle import documentation for your country.
How do I arrange transportation from your factory?
You can use your preferred freight forwarder or we can recommend reliable logistics partners. We'll coordinate with your chosen carrier for smooth collection from our facility.
What is your packaging standard for export?
We use export-grade packaging with food-grade PET jars, corrugated cartons, proper palletization, and weather-resistant materials to ensure product safety during transit.
Can you help with customs clearance?
We provide all necessary export documentation, but import customs clearance is the buyer's responsibility. We can recommend customs brokers in your country if needed.
What if there are shipping delays?
While we ensure timely production, shipping delays can occur due to weather, customs, or carrier issues. We recommend working with experienced freight forwarders and purchasing adequate insurance.
Need Clarification on Shipping Terms?
Our export team is available to explain any aspect of our shipping terms and conditions